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FAQ
GENERAL QUESTIONS
Why do you use waxed cotton in your outerwear?
In addition to its excellent rain and wind protecting properties, we love the idea of working with fabric with historical roots.
Where are your coats made?
Our coats are designed in Seattle and manufactured around the world in ethical factories.
Are your coats warm?
Cotton is a breathable, cool feeling fabric which allows for all-year comfort. For adding additional warmth during the winter months, we offer optional liners that can be zipped into any of our coats or jackets.
My coat is a little tight. Should I get a size up?
Our coats are designed to be fitted to the body and, over time, conform to your body's shape. You may choose to order one size up if you like to wear your coats oversized.
How do I care for my FELLER coat, cashmere or cork?
We use different fabrics in our collections which require different product care. Please visit the individual product page and click the "Product Care" tab.
RETURNS & EXCHANGES
What is your return policy?
We want you to be exceptionally happy with your purchase! We allow returns within 14 days of delivery. You can read more about our return policy here.
How do I return my coat?
Please visit the return portal within 14 days of receipt of your purchase.
What is your return policy?
We want you to be completely in love with your new FELLER purchase. If, for any reason, you are not happy with your purchase, you may request a return within 7 days of receipt of your item. Once we receive your request and it's approved, we will email you a free USPS shipping label. International returns are at the expense of the customer. We reserve the right to deny a return that is outside of the 7 day window.
How do I create an exchange?
We do not offer exchanges. An item must be returned first with full refund and a new order created by the customer.
REFUNDS
When will I get my refund?
A full refund will be issued as soon as we receive your item back in our warehouse. If we discover that the coat has been visibly worn and/or there is damage to the coat that was not there before shipping to the customer, we reserve the right to deny a refund.
Where will my refund go to?
Your refund will be issued back to the original form of payment.
WAXED COTTON COAT FABRIC & CARE
How do I care for my coat?
Please visit the product page and click the "PRODUCT CARE" tab to find out how to care for your jacket.
How do I re-wax my coat?
Most of our coats are machine-washable waxed cotton and rarely need re-waxing. If it does lose it's ability to shed water, please purchase our re-waxing spray to revive its water-resistancy.
For coats that are made with Traditional Wax fabric, there are many YouTube video tutorials that clearly demonstrate the procedure for waxing your coat. For further assistance, please email us.
How do I remove the wrinkles from my coat?
Some wrinkling in your coat is part of the inherent quality of waxed cotton fabric. In order to reduce the number of wrinkles, you may use an iron on a low setting without steam. Please note that if you use steam or a high setting, it might melt the wax finish, thereby reducing the water-resistant efficacy of the coat.
Do you have a physical store?
Not yet!
Have a question we didn't answer? Email us!